At Your Lead Machine, we help businesses provide exceptional customer service that keeps clients happy and loyal. Our team handles enquiries, support requests, and customer interactions efficiently, ensuring every client receives fast, friendly, and accurate assistance.
High-quality customer service is essential for retention, brand reputation, and long-term growth. By outsourcing or enhancing your support with our solutions, your business can focus on core operations while we ensure your customers feel valued and supported.
The solutions we offer are:
✅Inbound Customer Support
✅ Client Feedback
✅ Aftersales
✅ Generating Reviews and Referalls
✅Booking in servicing and maintenance
View Case StudyFAQ
A telemarketing company can offer inbound and outbound support, help desk services, customer retention, follow-ups, surveys, and CRM management. These services help businesses improve satisfaction, loyalty, and sales.
Outsourcing customer service allows your team to focus on core business operations while professionals handle enquiries, complaints, and follow-ups. It ensures faster response times, better customer experiences, and reduced operational costs.
Yes. Our customer service solutions are tailored to the needs of B2B and B2C businesses, from appointment setting and technical support to customer retention and loyalty programs.
Absolutely. We provide help desk and technical support, including troubleshooting, product guidance, and escalation to internal teams when necessary. This ensures customers get accurate, timely assistance.
We track response times, resolution rates, customer satisfaction scores, and retention metrics. Regular reporting and feedback help optimise our processes and ensure high-quality service for every customer interaction.
Yes. Our team works with most CRM platforms and customer databases, keeping records up-to-date, accurate, and ready for actionable insights. Integration ensures smooth workflows and effective customer communication.
I started work with Your lead Machine in late January and they have over-delivered on our plan. But while numbers are important (and they will get you your numbers!) what you get from the team is a level of service that is absolutely out of the top drawer – and I am a really fussy customer!! From my personal perspective, calls, questions and emails are answered incredibly quickly and with real clarity and knowledge. From a potential client perspective (and I know because they got me clients and I asked them!) they are really impressive on the phone. Polite, respectful and professional with a positioning that feels far more consultative than the usual telemarketing cold call. I can’t recommend them enough and we are already planning how else we can build our partnership together
Graham Clarke